Refund policy
Last updated: September 13, 2026
1. Who we are
Fright Kit is operated by Alexis Farque, sole proprietor, business registration (SIREN) 999 105 307, R.C.S. Chambéry, France, registered at 20 rue des Diables Bleus, 73700 Bourg-Saint-Maurice, France.
In this policy, "we", "us" and "Fright Kit" refer to the business above. "You" refers to the customer who placed the order.
All return, refund and cancellation requests go to: support@frightkit.shop
2. Returns within 30 days
You can return an item within 30 days of placing your order if all of these conditions are met:
- the item is unworn and unwashed;
- the tags and the original packaging are still attached;
- costume kits come back complete, with every prop that came in the box.
3. Halloween deadline
Halloween costumes and costume kits are not eligible for return or exchange after October 14, 2026.
Orders placed after October 14, 2026 are final sale.
4. How to start a return
Email support@frightkit.shop with your order number and the item you want to return. We reply within 2 business days with the return address and your options:
- a prepaid return label, with $7.99 deducted from your store credit;
- or your own shipping method, at your cost, with tracking.
Returns sent without a return request, or after the deadlines above, cannot be accepted.
5. Store credit
Approved returns are issued as store credit, sent as a gift card to the email address on your order within 5 business days of the return reaching us.
The gift card is valid for 12 months on frightkit.com.
Original shipping charges are not refunded.
6. Damaged, defective or wrong item
If your order arrives damaged, defective or different from what you ordered, email support@frightkit.shop within 14 days of delivery with your order number and a photo.
We send a replacement or refund your purchase in full to your original payment method, including shipping. You do not pay any return fee in this case, and the October 14 deadline does not apply.
7. Cancellations
You can cancel an order until it ships: email support@frightkit.shop with your order number and we refund you in full to your original payment method.
Once an order has shipped, the return rules above apply.
8. Exchanges
To change a size, request a return before October 14, 2026 and place a new order. Returning the first item gives you store credit you can use on the new order.
9. Your legal rights
Nothing in this policy limits any right you have under the consumer protection laws that apply to you. Where this policy conflicts with those laws, the laws prevail.
10. Contact
Questions about a return: support@frightkit.shop